Autel Support Communities
Autel Support Communities
Welcome, Guest     Sign in
update problems

12539 Views 36 Replies Latest reply: 2014-05-06 06:22:51


  •   Level 5   
    (223) points
    JB
    2014-03-31 17:12:55
    I'm unable to download updates via wifi or ethernet connection, is this still a problem left over from the server being down? Thanks a lot for any help

    Tags: maxisys


  •   Level 10   
    (7890) points
    ede65

    2014-03-31 17:18:36 (Reply to:JB)

     no jb the server is working fine i just downloaded toyota/lexus/scion software with no problems try it again

  •   Level 5   
    (223) points
    JB
    2014-03-31 17:32:51 (Reply to:ede65)
    Was able to download toyota after a few tries but lexus/scion will not. Tried several
    times w/ no luck. Just getting download failed message, maybe server overloaded?

  •   Level 10   
    (7890) points
    ede65

    2014-03-31 17:42:19 (Reply to:JB)

     yes that is possible most people are home by now  and probably on line that also slows the internet connetion a bit  i have founded to be best in the morning works much faster  good luck

  •   Level 5   
    (223) points
    JB
    2014-03-31 17:44:04 (Reply to:ede65)
    Gonna wait awhile and try again. Will keep you posted. Thanks

  •   Level 5   
    (223) points
    JB
    2014-04-01 17:43:31 (Reply to:JB)
    Still unable to download updates and also won't check for O.S. updates either, I have
    tried other networks as well with same results. Need support to help or I will give them
    a call when I can. Will keep posted.

  •   Level 10   
    (7890) points
    ede65

    2014-04-01 18:15:28 (Reply to:JB)

    What os version do you have it should be v01.02.01 if yours have that your ok if not
    that needs to be downloaded first look in system settings under tablet let me know

  •   Level 10   
    (7890) points
    ede65

    2014-04-01 18:18:28 (Reply to:ede65)

    Also are you able to use the internet with the tablet like going into another website
    besites autel server

  •   Level 5   
    (223) points
    JB
    2014-04-01 18:40:13 (Reply to:ede65)
    Yes it is the current os version, and I can use google chrome without any problems. I
    am not sure what to do from here as I am not the best at computers or android
    devices. But I know enough to get myself in trouble!!

  •   Level 10   
    (7890) points
    ede65

    2014-04-01 18:53:37 (Reply to:JB)

       ok so there is no problem with your internet  do this uninstall toyota   from the main screen click on data manager then click on app find the toyota app click on it mark it then click on the  recycle bin on top left that will delete it then go back to updates see if that works also while your there you can uninstall any vehicle make your not using  the table will work a bit faster 
1
  Total4 Pages